RETURNS & EXCHANGES
Returns & Exchanges
Our commitment to your satisfaction extends beyond delivery. We stand behind every product with clear, fair return and exchange policies.
Return Policies
Damaged in Transit
Report damage within 48 hours of delivery. Hilo covers full replacement and re-shipping at no additional cost.
Incorrect Orders
If your order does not match your approved specifications, contact us within 7 days for a full replacement.
Warranty Claims
Products covered under our extended warranty can be claimed at any time. See our warranty page for full details.
Change of Scope
For project scope changes after production, contact your project manager to discuss options and timelines.
How to Start a Return
Call 1-800-877-9955 or email returns@hilomirrors.com with your order number and issue description.
Inspection on Delivery
We recommend inspecting all crates upon delivery and noting any external damage before signing.
Return Policies
Damaged in Transit
Report damage within 48 hours of delivery. Hilo covers full replacement and re-shipping at no additional cost.
Incorrect Orders
If your order does not match your approved specifications, contact us within 7 days for a full replacement.
Warranty Claims
Products covered under our extended warranty can be claimed at any time. See our warranty page for full details.
Change of Scope
For project scope changes after production, contact your project manager to discuss options and timelines.
How to Start a Return
Call 1-800-877-9955 or email returns@hilomirrors.com with your order number and issue description.
Inspection on Delivery
We recommend inspecting all crates upon delivery and noting any external damage before signing.
Return Process
Contact Us
Report the issue within 48 hours via phone or email with photos of any damage.
Assessment
Our team reviews your claim within 24 hours and provides a resolution plan.
Resolution
Replacement products are manufactured and shipped on an expedited timeline.
Confirmation
We follow up to confirm receipt and satisfaction with the replacement.
Return Process
Contact Us
Report the issue within 48 hours via phone or email with photos of any damage.
Assessment
Our team reviews your claim within 24 hours and provides a resolution plan.
Resolution
Replacement products are manufactured and shipped on an expedited timeline.
Confirmation
We follow up to confirm receipt and satisfaction with the replacement.
READY TO GET STARTED?
Need Help With a Return?
Our team is ready to help resolve any issues quickly and fairly.
No commitment. No obligation. Just fast, accurate pricing.