Question 1

What size projects do you handle?

Accepted Answer

We specialize in large-scale projects: hotels with 80+ rooms, residential developments with 100+ units, and senior living facilities with 60+ units. This focus allows us to maintain the capacity and processes needed for reliable delivery.

Question 2

What's your typical timeline?

Accepted Answer

8-10 weeks from design approval to delivery. We lock your date on Day One—that’s not an estimate, it’s a commitment we hit 98% of the time since 2018.

Question 3

Do you work internationally?

Accepted Answer

Yes. We serve clients across Canada and the United States, with worldwide shipping available. Installation teams cover major metropolitan areas in both countries.

Question 4

Can I get samples before ordering?

Accepted Answer

Yes. We provide finish samples, specification sheets, and can arrange sample mirrors for client approval before full production begins.

Question 5

What certifications do your products have?

Accepted Answer

All products are UL/cUL listed for electrical safety and CSA certified for Canadian installations. We’re also FCC compliant and RoHS certified for environmental standards.

Question 6

What's the warranty coverage?

Accepted Answer

extended comprehensive warranty on all mirrors and glass products. This covers LED components, defoggers, mirror surface, and hardware. No pro-rating, no fine print.

Question 7

Can I get custom sizes?

Accepted Answer

Yes. All our mirrors are custom-manufactured to your specifications. Standard range is 18×24 to 84×60 inches for most products. Beyond that, we offer engineering consultation.

Question 8

What color temperature options are available?

Accepted Answer

LED mirrors offer adjustable color temperature from 3000K (warm) to 6500K (cool). This allows guests or residents to choose their preferred lighting.

Question 9

How do I get a quote?

Accepted Answer

Submit your project details through our Start a Project form. You’ll receive a custom quote within 48 hours. No commitment required.

Question 10

Do you require a deposit?

Accepted Answer

We require a deposit to begin production. Terms are detailed in your quote. Final payment is due before delivery.

Question 11

What if my project scope changes?

Accepted Answer

We work with you to adjust orders as needed. Changes after production begins may affect timeline and pricing. Your project manager will guide you through options.

Question 12

Do you offer installation?

Accepted Answer

We provide detailed installation guides for all products. For large projects, we can recommend certified installers in major markets or coordinate with your preferred trades.

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